Reports to: Director of Programs & Outreach
Hours: Part-time (30 hours) with potential for full-time
Schedule: Monday-Friday, some evenings and Saturdays required
Position Summary
The Clothing & Coaching Program Coordinator oversees and ensures excellence in the service to clients. Key responsibilities of this position include program management and development, volunteer coordination, and information reporting.
Key Responsibilities:
Clothing & Coaching Program (80%)
- Manage the client appointment process to ensure individuals are scheduled for program services in a timely manner
- Develop and maintain client appointment schedule for in-house and mobile outreach events, sharing with referral partners / event hosts
- Process client appointments made online, by telephone, and in-person, ensuring client referral forms are received before appointment
- Ensure Client Coaches are completing and submitting proper paperwork in a timely manner, including completed referral forms and client satisfaction surveys
- Serve as back up Client Coach as needed
- Manage the Fee for Services program
- Work with the marketing department to develop promotional materials for regional colleges and universities as well as individuals
- Distribute promotional materials to university Career Services Departments prior to the university/school year starting in July and again in February
- Monitor Success of Clothing & Coaching Program
- Conduct quality assurance checks on program deliverables to ensure accuracy, completeness, and adherence to established standards and grant parameters of funders.
- Ensure goals are met in areas including client satisfaction, safety, quality, and team member performance.
- Review client satisfaction surveys to ensure the needs of various clients are being met
- Communicate with clients post-appointment to determine and collect data on job placement and interview success
- Communicate with agency referral partners regarding program successes and concern
Volunteer Management & Supervisory Duties (5%)
- Work with Volunteer Coordinator to recruit, train, and schedule volunteers for Clothing & Coaching Program
- Provide continual training and direction to develop and grow skills of volunteers
- Supervise and evaluate the performance of CCP volunteers. Establish and communicate duties, expectations and work assignments.
Data Collection & Reporting (10%)
- Ensure the information in the customer database and email lists is current and accurate.
- Maintain client success data for impact reporting purposes
- Provide accurate and timely results reporting of grant-funded events
- Produce monthly client service participation, satisfaction reports, and impact reporting
Program Development & Outreach (5%)
- Serve as a contributing member and representative on the Program Committee
- Research and implement solutions to address client service barriers (e.g. language interpretation resources, transportation, etc)
- Represents CTW professionally and engages with community partners to build program awareness
General Duties
- Collaborate with colleagues across departments to facilitate seamless integration of program support activities with broader organizational goals.
- Establish and maintain professional relationships and communication channels with volunteers, clients, customers, vendors, donors, referral partners, board members and other stakeholders.
- Assist with other duties and activities as assigned.
Education and Experience Requirements:
Bachelor’s Degree with two-three years of managerial experience in an office environment. Demonstrated skills using Microsoft Office software including Word, Excel, Outlook, and Access. Ability to operate and maintain office equipment including a desktop computer, scanner, multi-line telephone, and copier. Familiarity with technology tools including the internet, voicemail, and e-mail systems.
Competencies:
- Strong organization skills with consistent attention to detail
- Demonstrated ability to prioritize tasks, manage workflow and handle multiple activities simultaneously
- Ability to work in an open office setting with minimal supervision
- Strong work ethic: reliable, dependable, flexible
- Customer service experience
- Ability to work effectively with a team
- Use of appropriate business communication skills including speech, grammar, and punctuation
- Comfortable working with people from diverse economic and cultural backgrounds
- Willingness to learn new skills and take on new responsibilities
- Professional appearence and appropriate business ettiquite
Work Environment:
- Sitting, standing, or walking for extended periods of time; Pushing or pulling wheeled carts or garment racks
- Bending, stooping, and reaching overhead
- Occasional evening and weekend work periods
If you are interested in applying for this position, please send your resume to Director of Programs and Outreach, Jenn Downing (Jennifer.Downing@clothesthatwork.org)